Decluttering Safety

FAQs

Why rent a safe deposit box?

A safe deposit box is the most secure way to protect your valuables and belongings. The high levels of security within the vault provides protection from loss, damage, fire, flood, vandalism and theft. A safe deposit box facility also offers complete privacy and discretion for clients along with being more accessible than a bank. Keeping valuables outside your home in an insured facility provides financial cover, will also lower home insurance costs and potential theft incidents.

Can anyone rent a safe deposit box?

At Vintage Vaults we provide safe deposit boxes to both residents and tourists to Dubai, individuals and corporates. Residents have a secure place to store valuables outside their home and visitors to Dubai can also enjoy all the services we provide.

What kind of security do you have in place?

The custom-built vault is reinforced with steel within all four walls, floor and ceiling. The Vault and entire store are fitted with CCTV cameras that are linked to Dubai Police 24 hours a day. Motion sensors, night vision, audio sensors and state of the art alarm systems are fitted throughout the premises and linked to the Security Industry Regulatory Authority and police. The security footage is stored on our servers and never deleted so we can access footage from any period in time. Our privacy pods have additional security access measures and provide complete privacy for clients.
Biometrics access including fingerprints and facial recognition is used to gain access through multiple security doors which also require access cards. All of the boxes are fitted with UL certified locks which is the industry gold standard globally.
On top of all the security layers at Vintage Vaults there are physical security guards on premises 24 hours a day, 7 days a week. All of the security is complimented with the security provided separately by the Mall of the Emirates.

Why use Vintage Vaults over a bank?

Obtaining a safe deposit box at banks is a very difficult task. Most banks in Dubai do not have safe deposit box facilities, and triose with capacity do not have ready availability. They require large deposits to be made and have multiyear waiting lists. Banks are also closing traditional branches to move into the mall, where we are ideally located.
Vintage Vaults has higher security levels deployed than a traditional bank facility and we also provide insurance for your belongings which banks do not. A safe box at a bank is accessible in limited working hours, while we operate with mal hours proving much more freedom and accessibility. Delivery services are also available provided by armored trucks and security guards.
Banks have restrictions on what can be placed in a box, such as cash and have limited box sizes. We offer greater freedom for asset storage and seven different box sizes. Banks are also subject to government regulation and guidelines, while overall confidence in banks in many geographies has been continuing to decline.
At Vintage Vaults your account is accessible online; reserving a box, selecting a VIP number, booking a privacy pod and auto-renewing your rental can all be done easily through our website. We place our emphasis on technology and integration of services.

Can I rent a box online?

Yes, you can select and rent your safe deposit box on our website. Biometrics need to then be registered at the store where the access card and keys will be provided.

Is there any government oversight?

Vintage Vaults is completely independent of any government oversight such as the Central Bank. The Banks may one day need to view contents of boxes on directive of government policy, none of these such policies or regulations apply to Vintage Vaults. We are independent of the government yet approved by the government to provide our services.
The government agencies involved with us are the Dubai Police and Security Industry Regulatory Authority (SIRA) for the purposes of safety, CCTV, alarms, monitoring and security.

Where is Vintage Vaults located?

First floor, LVL 1 in the Mall of the Emirates on Sheikh Zayed Road. The Vault is located after Home Center and Godiva, next to Mall Management Offices and in the direction of the Sheraton Hotel lifts.

Is a deposit required?

An AED 1,000 refundable deposit is required for the process of changing locks if a key is lost.

What documents do I need to rent a safe deposit box?

A valid Emirates ID or Passport for residents and visitors.

Do I have to declare what I am storing in my box?

No. Vintage Vaults is not, and will not be aware of the contents of any box. Vintage Vaults has no knowledge as to the purpose of the storage or the use to which the contents of the box may be put at any time.

What are the sizes of boxes available?

There are 7 different sizes of safe deposit boxes for rent

  • XX: 7 H x 7 W x 52 D CM
  • XS: 11 H x 7 W x 52 D CM
  • S: 7 H x 22 W x 52 D CM
  • M: 8.5 H x 22 W x 52 D CM
  • L: 11 H x 22 W x 52 D CM
  • XL: 24 H x 22 W x 52 D CM
  • XXL: 51 H x 26 W x 52 D CM

What are the rental periods available?

There are 4 options for rental periods which can be renewed

  • 3 months
  • 6 months
  • 12 months
  • 24 months
  • 60 months
  • 120 months

What is a VIP number?

Vintage Vaults has a collection of boxes with special numbers that can be obtained for an additional cost of AED 1,000. For example; box number 1, 99, 333, 1972 or 2345. No need to have a random, ordinary number on your safety deposit box when you can have a special number.

What can I keep in my box?

A safe deposit box is ideal for storing your most valuable items including; jewelry, gold, watches, documents, keys, family heirlooms or cash. Clients have the freedom to store any belongings except those considered unlawful.

What are the working hours of the vault?

The Vault operates 7 days a week, during Mall operating hours

  • Weekdays: 10 am - 10pm
  • Weekends: 10 am - 12 am
Vintage Vaults also follows extended Mall hours when applicable such as in Ramadan and holidays.

Do you offer delivery services?

Yes. We can have your box delivered to your address on request with a minimum of 1-day advance notice. The safe deposit box is delivered by security guards in an Armored truck, within a sealed package to ensure security. It is delivered back to the vault in the same way once you have finished. The delivery service is carried out by our highly experienced security partners.

What is the difference between Standard and Premium boxes?

Premium boxes are located within a separate vault within the main vault with an extra layer of security access. The boxes are fully lined on all sides with velvet, are custom gold colored and provide longer access to privacy pods amongst other benefits.

Is there Insurance provided?

Each safe deposit box comes with AED 1,000,000 insurance which is paid for by Vintage Vaults.

Can I get a higher amount of insurance?

Higher levels of insurance, such as AED 5 million can be arranged for clients on request. Contents do not need to be disclosed.

Can I nominate someone to have access to my box?

Clients may nominate one other person as the Nominee, in the Application or, at a later date, by visiting Vintage Vaults' premises with the person. The Nominee must also register their biometrics for access to the Vault and obtain an access card. The Nominee will not have any control rights over the safety deposit box above the primary client.

Does Vintage vault have a copy of my box keys?

No there are only two existing keys for each box and they are both given to the client.

Do you share my information?

No, all clients are guaranteed full privacy and confidentiality.

Can I arrange a viewing of the vault?

Please use the contact information provided to get in touch and we will be happy to arrange a viewing, or alternatively walk into the store at Mall of the Emirates

Are there private rooms for use within the vault?

There are 2 privacy pods that can be used for complete privacy within the vault

What happens if I lose my key?

Customers must promptly inform Vintage Vaults in the event one or both of the keys is lost through the Customer's online account with Vintage Vaults, or submit the form in person at Vintage Vaults' location. In the event a key or both keys are lost, Vintage Vaults will arrange an appointment to change the locks of the safety deposit box in the presence of the Customer. This is why a refundable deposit of AED 1000 is required when a rental commences.

What happens in the event of death or becoming incapacitated?

If the Customer dies or becomes mentally incapacitated Vintage Vaults shall allow the Customer's personal representatives, nominee or lawfully appointed attorney to open the safe deposit box. Vintage Vaults can allow opening of the box for the Customer's personal representatives, or attorney, provided that such persons produce satisfactory evidence, of being the legal representative of the deceased Customer, in accordance with laws of the United Arab Emirates

How do I contact you?